Privacy Policy

Introduction

Western Garden City Amusement Park ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking platform.

Information We Collect

2.1 Information You Provide Directly

When you create an account or book tickets, we collect:

• Full name and email address
• Phone number
• Payment information processed through secure payment providers
• Booking preferences and ticket selections

2.2 Automatically Collected Information

When you access our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website information
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

• Ticket Management: To process your bookings, issue tickets, and manage your reservations.
• Payment Processing: To securely process payments and verify transactions.
• Communication: To send booking confirmations, updates, and respond to your inquiries.
• Customer Service: To provide support and resolve issues related to your bookings.
• Marketing: To send promotional emails and updates about our park (if you opt-in).
• Analytics: To improve our website, understand user behavior, and enhance our services.
• Legal Compliance: To comply with applicable laws and regulations.

Legal Basis for Processing

We process your personal data based on your consent when you provide it, the necessity to fulfill our contractual obligations with you (ticket bookings), compliance with legal requirements, and our legitimate interest in operating and improving our services.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Payment Processors: To process secure payments on your behalf.
• Service Providers: Third parties that assist with email delivery, customer support, and website analytics.
• Legal Requirements: When required by law or to protect our legal rights.

All third-party service providers are contractually obligated to use your data only to provide services and maintain confidentiality.

Data Security

We implement industry-standard security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal obligations to retain certain information.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to delete your personal data (subject to legal obligations)
• Right to opt-out of marketing communications
• Right to data portability

To exercise any of these rights, please contact us using the information provided in Section 10.

Children's Privacy

Our platform is not intended for children under 13 years old. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will delete it immediately.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.